Kudos to Hyatt
I booked 7 nights at Hyatt Centric Park City for a ski vacation. Unfortunately, my daughter took a bad fall in our first few hours skiing and fractured four vertrbrae. We spent the the next 18 hours at Utah University Hospital. Thankfully, the doctor's predict a full recovery. We flew home the next day. Hyatt graciously refunded the points for the unused nights despite being far past the cancellation date.