Originally Posted by vincentharris

They are a multi billion dollar global company, I KNOW they A) dont care who I am B) care what my status is C) care if I use their service or not.

Stupid analytic/data driven stuff like this just annoys customers and probably pisses off more customers than it makes happy. How about you provide me the service for which I paid for and we end it there? I believe that for example my locally owned dry cleaner knows my name and says my name when I drop off or pick up and means it when they say they appreciate my business? yes

Do I think that DL telling FAs to say "hello X blah blah blah" means anything? absolutely not