Originally Posted by
Stacycrow
Made two reservations a couple of days ago and they do not show up Accorplus profile under ‘My Reservations’.
Contacted Accor who advise that there is a current system error with ‘My Reservations’ and that I have to keep receipts and, after the stay, claim the points if I want them. There is no workaround.
To make matters worse I made the bookings via ‘The more you stay, the more you earn’ points promotion link – terrible system and customer service.
50% nonsense from CS.
Yes, "my reservations" often has issues.
Points are credited manually by all properties. So if you don't get your stay points, chase up with the hotel.
Once the hotels post points it triggers bonus points - unless there is a system issue.
So "my reservations" has nothing to do with you earning points. More importantly, make sure your booking is secure and you can do so by calling hotel or CS.