This seems like a really crummy property. I have been trying to book a room and the in house reservation team refuses to answer the phone. I already have one room booked (which now cannot be canceled as it is within the 7 day cancelation deadline) and am trying to book another room which I cannot book online because it doesn't let me make a 3 night booking for my dates even though it lets me make a 4 night booking covering those dates. (Supposedly there is no minimum stay issue according to both the hotel and the SPG Plat line.)
I have pretty low expectations from this hotel given that they cannot even answer the phone to accept a cash reservation.
Also, one person told me there is free breakfast and lounge access for Plats, while another said they have stopped giving Plats free breakfast.
I would have booked the Grand Hyatt even though I have no status with Hyatt because it seems like a much better property but unfortunately that is also sold out.