FlyerTalk Forums - View Single Post - Alaska Stingy About Waiving Cancellation/Change Fees
Thread: Alaska Stingy About Waiving Cancellation/Change Fees
View Single Post
Old Feb 7, 2019, 2:43 pm
  #75  
DrAlex
 
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
Originally Posted by channa
AS is barely above DL. And Southwest and JetBlue do better than both of them. https://www.jdpower.com/business/pre...sfaction-study
A lot of these satisfaction metrics are a function of the customer base. AS can get away with stuff because they have a very forgiving, SEA-centric customer base. Open a JFK hub and see how this stuff flies.
Funny that we quote the exact same reference in our posts. I'm not buying the regional forgiveness excuse. Is there data to support that? You'd think JD Power might incorporate that into their surveys if there was...
DrAlex is offline  
Reply