Originally Posted by
oldmanbob
Received small bonus match.
Late December 2018, got the AA plat card with a 50 K for 3 k in 3 months, with 10 K for 6k spend in 12 months. I hit 3K spend within the first month, sent SM using workaround method asking for a bonus point match to a “better offer I had heard about”. My SM went unread for 3 days. 3 days later I sent request by CS chat.
My message, verbatim was:
“I recently read that there is a different signup bonus offer available that awards 65,000 for 3,000 and 75,000 miles for additional spend. As I have just met the 3,000 minimums, I am wondering, if you could, as a one-time courtesy, if I could be matched / bumped up to the 65/75K offer? Thank you in advance for your assistance!
Chat said rep they will submit request and I will hear an answer in 7 to 10 days by email. Today, day 10 after the chat, I rcv’d snail mail letter dated 1/31/19.
The letter said, “We have added 5,000 AA miles to your account, this adjustment will be included in the total monthly mileage on your statement within 2 billing periods”. The letter went on to recite the original offer I had enrolled in for my application. Wish I had got the 75 total like some others, but I live and learn. I guess an extra 5 K courtesy miles is better than nothing, but I was hoping for more. Thought I would pass along as a DP.
My first month’s statement closes tomorrow. . I hope to see my 50 K plus the 5K.
Your offer is 50+10 = 60.
You should ask very simply, can you kindly add 15K to my account to match the 75K bonus offer I have discovered.
There is ABSOLUTE NO NEED to mention any of the details you have listed. No need to mention about the spend requirement whatsoever.
The best way to ask for courtesy match is word it as simple and as PRECISE as possible - there are gazzillion DPs in this thread that the highest match is to 75K - and it is just basic math to work back to whatever offer you applied for, and then ask the difference. In this case, it is 75 - 50 - 10 = 15K.
Almost certain had you just asked for 15K to match 75K, you will get exactly that.
You are asking far less, and making it far more confusing than it should have been.
One more thing, when the spend is met, has NO BEARING on how a courtesy match is granted.
Multiple people reported they received the 15K on first statement when the first cycle was so short that it wasn't any time to meet the spend therefore the actual offer bonus was on 2nd statement.
Time and Again - KISS - Keep It Simple Stupid - would be the best approach when it comes to asking for courtesy match with Citi.