Originally Posted by
Sulley
I'm LTPP and have been on hold with the platinum line for close to 30 minutes.
The system always says that it doesn't recognize the number I'm calling from, even though it's in my profile... le sigh
AA has this same problem. Their "new system" does not allow the same number on multiple accounts. Maybe this is from your other account not being pulled from the system or a family member/friend that you are managing. You might be able to ask the CSR to search by phone to see if multiple hits show up.