Originally Posted by
Alexsth2011
I believe late check out should be either granted or not granted at all due to availability but cannot be sold like this to elite members.
On a side note, I realize that the language on late check out has changed a little. Maybe the change occurred months ago or years ago and I missed it, but I clearly remember it was offered at the check-in by front desk NOT "upon request" on "day of departure". How long has this been in effect???
(e)
4:00 PM Late Checkout: Upon request, Globalists will receive a 4:00 PM late checkout (local hotel time) on day of their departure at Hyatt hotels, provided that (a) late checkout is subject to availability at hotels with a casino, and Hyatt resorts; and (b) late checkout is not offered at Hyatt Residence Club resorts or M life Rewards destinations. (PLEASE NOTE: The distinction between a Hyatt resort and a Hyatt hotel may not always be obvious and Members are encouraged to call Hyatt’s central reservation service for help determining a hotel’s or resort’s designation. Please visit
hyatt.com for contact information.)
The "upon request" language has been in there a while (definitely the entire time World of Hyatt has been around, and I think longer).
You're reading "day of departure" as modifying the request, but that's not a normal/natural reading. The rule is saying that you get 4 p.m. checkout on the day of your departure. Obviously that's a little redundant (you wouldn't check out any
other day) but it's not saying you have to request the day of. (To be fair, it's not saying you are entitled to request at check-in either.)