Originally Posted by
KRSW
Since when did the cancellation window go from 48 hrs to 72 hrs?
It's amazing how quickly the cancellation policy has become very consumer un-friendly:
2015 - changed from day-of to 24 hrs
2017 - changed from 24 hrs to 48 hrs
2019(?) -- 72 hrs cancellations.
At this rate they might as well just flag all of the rates as pre-paid, non-refundable and call it done.
Perhaps your leisure travelers won't have a problem with this, but when traveling for business, a lot can happen in 3 days.
It is not a uniform number. It depends on the locations and individual hotels, during specific periods the hotels choose to set cancellation deadline.
I saw a 7 days cancellation for Marriott SkyCity in Hong Kong for any day in October even in the 2nd half when the first week of National Holidays are long gone and there are No events or conferences can be found on the calendars for either the Asian Expo (across street) and the Convention and Exhibition Center (far out in Wan Chai i.e. in the City an hour MTR ride away). Yet everyday in Sept the cancellation is 1 day before arrival.