FlyerTalk Forums - View Single Post - Marriott's Customer Service : General Discussion Thread
Old Feb 6, 2019 | 11:24 am
  #193  
uscjeff
All eyes on you!
10 Years on Site
 
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Plat, UA Silver
Posts: 656
Originally Posted by controller1
Have you verified that the 240K was actually taken from your account or is the confirmation email just showing the current cost?

I regularly receive confirmation emails several days prior to a stay. If it is an award stay, it will show the "price" I supposedly paid in points and it will show the current price even though I may have used fewer points at the time the reservation was made. I can guarantee you that no additional points were taken from my account as I've been keeping a spreadsheet on all points since December 2017.
The points were totally pulled again - the whole way I found out too was award wallet alerted me at the same time my balance had dropped by 240k...
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