Originally Posted by
uscjeff
I have a problem I have seen reported in comments on OMAAT etc but still no clear resolution I was wondering if anyone could advise how to solve. I booked a stay for this presidents weekend last year on SPG points at the Westin Whistler - 48k SPG points total - a great deal at that redemption rate. Then last week I received a confirmation email for the stay - turns out they pulled another 240k Marriott points. So in addition to now double paying its at a higher rate too. I called Marriott and got a case number but so far crickets and the points have not been returned - its been a week. Any idea how to proceed here? I would really like to get this resolved in advance of my stay next week. Any advice is appreciated!
Have you verified that the 240K was actually taken from your account or is the confirmation email just showing the current cost?
I regularly receive confirmation emails several days prior to a stay. If it is an award stay, it will show the "price" I supposedly paid in points and it will show the current price even though I may have used fewer points at the time the reservation was made. I can guarantee you that no additional points were taken from my account as I've been keeping a spreadsheet on all points since December 2017.