I have a problem I have seen reported in comments on OMAAT etc but still no clear resolution I was wondering if anyone could advise how to solve. I booked a stay for this presidents weekend last year on SPG points at the Westin Whistler - 48k SPG points total - a great deal at that redemption rate. Then last week I received a confirmation email for the stay - turns out they pulled another 240k Marriott points. So in addition to now double paying its at a higher rate too. I called Marriott and got a case number but so far crickets and the points have not been returned - its been a week. Any idea how to proceed here? I would really like to get this resolved in advance of my stay next week. Any advice is appreciated!