Originally Posted by
Often1
Most of your writing suggests a rather passive approach. If you want something, there is a call button, you may flag CC down in the aisle or use the occasion to walk to the galley.
This sounds as though it was a night time flight in which case most passengers would vastly prefer to be undisturbed unless they seek attention.
If you do send something to BA, keep it to 2-3 short declarative sentences.
That sounds dangerously close to victim blaming.
OP made it clear they made frequent use of the call button. Personally I see this as a tool to be used by exception not as SOP. After the first couple of instances, the CC should have woken up to the fact that this pair of passengers were looking for a reasonable amount of service, rather than just shun everything in favour of sleep.
Being proactively offered any kind of service just twice on the whole flight is not First standard service. Or at least it shouldn't be.
How can it be acceptable for a passenger to not be offered breakfast for three hours after waking? That'd be pretty poor in any cabin, let alone in F.