FlyerTalk Forums - View Single Post - Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Old Feb 5, 2019, 11:51 pm
  #401  
Always Flyin
 
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
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Posts: 8,745
Originally Posted by HarbourGent
As a regular paid CX flyer I was already unhappy that CX sold what were clearly mistake fares and honoured them on what seemed to be a large scale.
Now I find myself needing to push back the U.S. leg of a multi-carrier award ticket by just a few days. However, Marco Polo informs me that there is zero F availability HKG-JFK between now and mid-August (when the ticket expires). Being unable to change the U.S. flight date means that it will be a no-show and the subsequent sectors, for which I redeemed hundreds of thousands of miles, will be forfeited. The only solution Cathay offers is to waitlist which in my experience is unlikely to throw up a seat. So Cathay's decision to fill a large part of its F inventory with non-Cathay loyalists flying on what they mostly know to be a mistake fare turns out to be very damaging for the feeling about Cathay of a Hong Kong based near weekly Cathay passenger like myself.
Hundreds of thousands of miles for a return flight? Hmmmm.

From an airline's perspective, one would think they would prefer cash coming in instead of giving that same seat in exchange for miles.
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