In almost six months of Ambassador status (100+ nights AND $20,000+ spend by August 1st), I've gotten exactly one Your24 and *two* macaroons (in an overseas LC property) in a cute (or not) little mesh bag. Those same macaroons were available for free every afternoon in the lounge and they sometimes appeared at happy hour too. Obviously I'm not impressed.

I've also had multiple phone calls to *my* *elite* number go into black holes (after over three hours, what else can you say to describe it) and I've waited over a week to get *my* ambassador to respond to three emails and three voicemails regarding that same LC reservation for the following week (so that the response was received after I checked in), again with my attempts at communication apparently going into more black holes.

Yes, I'm bitter.