Originally Posted by
davie355
are you sure you (or some pranksters) have not changed some setting in your account that causes you to get lower floor rooms closer to the elevator? Old people often use these settings to reduce the physical distance from the hotel entrance to their room.
Thanks for mentioning that. I did check and I verified that I have a "high floor" preference and "near elevator" is not selected. I did change a few things from "no preference" to a specific preference (like KING bed).
I'd be curious to see if SPG folks have seen a similar drop in service or if I am just having a year of bad hotel luck.