Originally Posted by
ashill
Of course, Alaska Lounge staff are unable to help with reservations at any of their locations, even in SEA, because they're non-union (as noted by [MENTION=360737]akdancer[/MENTION]). It's a rather odd situation that AS has put themselves in, since on other airlines, the excellent assistance with rebooking when needed is one of the biggest perks of the lounges.
The lounge employees are “managers,” hence not being part of the union. I would imagine the union contract prevents employees from performing these type of duties or AS needs some measure of flexibility in the duties being performed. Regardless, there’s probably a good reason since managers are more expensive to employ then non-managers.