Originally Posted by
Aussienarelle
My wish is that United would not allow folks to "jump the queue" or perhaps instruct their CS agents not to push through the UG when there people on the waitlist.
But you're missing the point. As soon as PZ is opened, it's available to anyone. I could be shopping for a flight today, see PZ, and book directly into business without ever calling anyone or being on the waitlist in the first place.
The issue isn't one that can be solved by instructing agents not to push through upgrades -- that just makes the situation worse. The solution is to process the waitlist as soon as practical after the inventory adjustment -- seconds or minutes later, not hours or days.