Originally Posted by
LWT3
I submitted a match request via chat last night, and the person responded by saying, "I have successfully adjusted the bonus offer to 75,000 miles on your account. It will get reflected on your account within a billing cycle." I don't believe I've seen that before; I was expecting a response saying they would forward the request to the appropriate department. I wonder if chat reps can process matches themselves now?
Perhaps you managed to chat with a supervisor? I've been told in the past - including last week - that the supervisor has to approve the requests.