Originally Posted by
NYC Flyer
As for the service desk, I don't think there are any AS employees at JFK. They seem to be outsourced, so I'm not sure what they'd do in the lounge other than call AS reservations. My only data point is that I once had an issue with an AA booked award where the AS computer insisted needed a paper ticket.
Of course, Alaska Lounge staff are unable to help with reservations at any of their locations, even in SEA, because they're non-union (as noted by [MENTION=360737]akdancer[/MENTION]). It's a rather odd situation that AS has put themselves in, since on other airlines, the excellent assistance with rebooking when needed is one of the biggest perks of the lounges.