Just an update from my earlier posts. My complaint about the Marriot that confirmed my booking of a suite and then did not want to provide said suite.. On Jan 24th I was told I would get a response in 3-5 days. On Feb 1st I sent in a second email asking for an update and I was a little peeved that I did not get the previously promised update. It is now Feb 5th and still no word. I've sent in now a third email asking and referencing the first two emails.
BonVoy(age to good customer service).