Originally Posted by
Dr. HFH
Which, of course, prevents a bunch of smart alec FTers from calling them and quoting the rules to an [intentionally?] misinformed agent.
Not exactly. The fare rules are still published in the GDS with the fares. You can find them in EF, including for historic fares on already-purchased tickets. That said, I found the PDF published on the OneWorld web site generally easier to read than the GDS version of the rules.
And of course, the web site overall is horrible. I don't understand why people feel compelled to make things worse. Web sites, phone apps, etc. People always want to revamp them to no gain, and we inevitably lose features and have to deal with new bugs. If the resources spent on pointless change were instead invested in the boring work of fixing bugs, the product/service would continuously improve rather than continuously churn.