Originally Posted by
Dr. HFH
What I described as a possible, worst-case scenario happened to me only once. The prospective change was too expensive, so I said never mind. But the space was already gone. Lesson learned.
Sorry it happened to you. Depending on exactly who said what when, if the agent updated the record before confirming the cost with you, that was a clear agent error and I would have escalated with the airline. They record such calls and so could verify that the agent messed up, and could overbook original inventory to fix an agent error. Agent errors happen and there are procedures and policies to fix them.