Let me know how did it go. On this one, I have not tried another agent, but cancelled and booked a new ticket. I have some of these tickets regularly though, as the campaigns return regularly, so some collective knowledge on this issue seems useful
. It could have been that my agent was incompetent. Every question had him time-out for 10 minutes of keeping me on-hold. After a few attempts, I cried for disconnecting and booking a new ticket in the app.