After a 2 hour conversation it is now clear, they have changed all A Class tickets booked directly through CX. All A Class availability has been removed for ticket changes and only new bookings show A Class. Pretty ...... really when those who didn't book direct can change their flights. Wanted to change to November where there is plenty of A class available and the manager at the call centre said my ticket cant be changed to another a class ticket and that only f class is available. This was after i asked her to check for dates where new a class tickets are available to be purchased.
My complaint is less that they have stripped all a class for changes but the fact they have only done if for those who booked direct.
In a sense they have only half honoured it.