to update.. We made it back 27 hours late. Our connection upto newcastle was cancelled due to the cold weather so we were put on the next one. Tried to submit claims through the BA website but its not working. Called them and they just totted up my expenses on the phone and sent the bank transfer along with the EU261 in a separate transfer. Took me all of about 6 minutes and no questions asked. They did not even require me to send in the receipts! I take my hat off to BA. On another note the BA 12 that we were rebooked on, the TV did not work for the journey. This has happened to me a couple of times on the A380. Pretty bad. Again thanks to all for help/advice.