Originally Posted by
porciuscato
It's little tidbits like this that amaze me. In any other service industry -- heck, at any other airline-- this would be considered a service failure. But at United, the bar is so low, we just take it in stride.
I was thrilled when I got the email asking me to fill out the post-flight survey. Thinking I had a chance to discuss the service issues, I eagerly clicked on the link. It was for the ANA leg!!! Grrrrr.