Originally Posted by
big V
... Was not offered PDB. To be fair, I did board on the later side but they still should have offered. I had to flag them down for drink refills when someone actually walked through the cabin (which was not that often). When one FA cleared some plates and I asked for more wine, I was told "I don't have wine in my station, I'm only clearing, ask another FA."
It's little tidbits like this that amaze me. In any other service industry -- heck, at any other airline-- this would be considered a service failure. But at United, the bar is so low, we just take it in stride.