Originally Posted by ehallison
I'm sorry you had a bad experience, but I don't think it's representative of AA's overall reliability. If they COULD have accomodated you better, they probably would have. My husband also had a delayed (connecting) flight yesterday and AA accomodated him on a flight which actually arrived earlier than his scheduled flight.
My concern isn't as much that they couldn't accomodate me, but instead their attitudes. Not everyone, but most of the people I dealt with really showed no empathy with the plight of a traveler stranded for 2 days. I was an annoyance, not a customer which I really resent, especially because I am always overpolite to these poor gate agents who take the brunt of an often unknowing public. Any thoughts on how I could maybe get some sort of resolution from someone on AA. I'd love to feel like I could give them another shot, but not with the attitude that I received thus far from them.