Actually I have flown about 10 times this year with AA and they've screwed something up about 5 times. One time I ended up doing 5 laps between the A and D gates in Miami (about 1/4 mile each way) with 6 bottles of Cruzan rum and a backpack with a laptop computer because of their incompetence. At least that time they worked with me, acknowledging their mistake and giving me an upgrade after I showed up on the 5th lap drenched in my own sweat . The lady on crutches who was also put through this runaround wasn't so lucky..her bad leg gave out and she never made it home that night. No I'm not kidding on that either!

This isn't one lousy experience either..this is 3 days of lousy experiences!

Anyway, thanks for the warm welcome and hopefully I can reach someone at AA and get a better explanation then "too bad" which is essentially all that I've got. I'm generally very patient and am in awe of what some of the airlines are able to accomplish. But this incident coupled with the prior incidents is just too much. I just don't know that I want to subject myself to this torture ever again!

Sean