FlyerTalk Forums - View Single Post - Why does SPG use so many targeted promotions. It is just Bad Customer Service.

Aug 3, 2004 | 1:12 pm

#2

slippahs

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Join Date: Apr 2003

Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]

Posts: 15,907

SPG isn't the only travel-related company that uses targeted promotions. Almost all do. FWIW, IMHO, I don't feel it's bad customer service. SPG wants to retain/maintain a certain demographic of customers. If I'm not targeted for a promo, so what?

aloha