FlyerTalk Forums - View Single Post - Question: How does Air Canada calculate "Fare Difference" when rescheduling flight?

Feb 2, 2019 | 9:56 pm

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Quote:

Originally Posted by rogersfido

Thanks guys, so the 6 month limit seems to be the reason then. The ticket was booked through Ctrip and I was never provided with any terms and condition that talked about the 6 month limit (nor anything that talked about Change Fee for that matter).

This 6 month limit was never advertised at the time of booking. Had I known that, I would have definitely booked with another airline.

I contacted Ctrip today for this terms and condition that they said to contact Air Canada.

I contact Air Canada and they said to contact Ctrip.

In short, I never received, and still don't have the terms of carriage.

Is there anywhere I can complain to besides the Canadian Transportation Agency?

AAs the TA onus was on Ctrip to provide details. Going to the CTA is not going to help since AC did nothing wrong and CTrip does not fall within their jurisdiction. You could sue Ctrip but that might not help either since at the time presumably you did not bother to ask for terms and conditions. Bottom line, one should *never* book through that sort of outfits. Or even other internet-based TAs sch as travelocity/Expedia.

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