Originally Posted by
gretchendz
Delta is not perfect, for sure. But every time I fly United or American, I come back to Delta. The employees, overall, care--and it shows.
I can't speak for AA but Delta has seriously taken a step back in customer service. I've been flying routes like ATL-MEM for close to 20 years and the never had an issue getting drinks served on that flight. Now all of a sudden they say it is too short of a flight for a full drink service. No, it isn't. Their flight attendants are just a lot lazier now.