Originally Posted by InsomniaBA

I haven't flown this route for the past half year. But the last time I took it I was very happy I routed myself via HKG on the way back and promised myself to not fly the route again.

- My chair stopped working - making it so I couldn't put it up myself. Made for some great acrobatics for a 6'4 fairly overweight individual to get out of it. (got 100k avios refund for that though)
- Meals being unavailable happened to me almost all the time on BA9, where it seldom happened on to me on my other long haul routes in CW.
- They forgot to give landingcards to club world passengers?? When I asked for one the CC told me they'd bring it three times before sheepishly admitting they didn't had enough on board.
- Lastly, and this one stings quite a bit. I'm fairly hearing impaired - but if people look me directly in the face I've little trouble grasping what they are saying. I usually explain that to the CC in charge of my aisle and I've usually been met with a lot of understanding. On this flight I had one lady flatout tell me I should read the menu and point out what i'd like from it to "save us both the hassle". Complaints where made to the CSD, and got profoundly appologized. But it still really ticked me off, apparently it was a hassle to speak a little bit slower while looking me in the face.

/rantover

While I'm usually very very forgiving on BA (and actually quite like their service usually!) and fly them on 99% of my routes - this really tilted me (especially the last thing). The flight back via HKG was lovely though and I've always been treated with the utmost respect on my CW flights to TLV/JFK/HKG.