Originally Posted by
YEG USER
A charge back would not be appropriate in this case if this were a revenue ticket; you'd only get a partial refund (unless full J in which case you can get a full refund regardless). AC has a policy on this. The link below is for international, there is also a tarrif document for domestic flights.
AFAIK for Aeroplan tickets, you redeemed a "business" class ticket. While you may have been seated in a better seat than typical business class seat, regular business is all you redeemed for. In the past IIRC AC has treated the lie-flat seats as a "bonus" for Aeroplan redemptions. You are not entitled to any refund (unless you paid a premium in the fare calculation as stated by AC*SE), but AC may offer you some goodwill discount for future travel. Aeroplan might also be lenient on change fees for such a situation.
Also, please note that things do change. Rule 100 D.d states "Refund can only be determined once travel is completed, and the appropriate class of service has been provided." You may want until after travel to complain as things could always change back; AC might be more willing to give goodwill compensation after the fact.
Totally agree. In my case I am not owed anything by law or contract. Just hoping I might get some leniency.
Originally Posted by
arf04
I wouldn’t do anything for a while yet in any case and just monitor. Aircraft changes happen quite often this far out, and sometimes (in my experience) multiple times within a week or two timeframe. It can take a while for everything to settle in their systems.
As mentioned by someone above, for Nov/Dec AC is flying two 787s on YYZ-SFO every day and only one back, so I'm hoping it will switch back as I've never seen anything but a 772/787 on the ~12pm flight.