Originally Posted by
LondonElite
A specific aircraft or seat type is never guaranteed, just a class of travel. Maybe AC will be nice to you but you have no formal recourse. That said, if this is December 2019, there may be numerous aircraft switches until then.
Originally Posted by
codfather
AC may give you some kind of discount on future travel. As the other FTers outlined above, the aircraft and seat type can change at the last minute without prior notice.
That's fair since it's an award, although I don't think it would hold up for a revenue ticket since they advertise and sell the 787 flights specifically as having lie-flat seats. Going to call AC and AP shortly.
My main issue is that they sold me a flight that they then removed. It's not like this is an equipment swap. Also, when you pull it up in the flight schedule tool for Dec 24 it shows AC756 as a 787 at 12:10 even though what's being sold is the 7M8 at 12:35 so I'm just unclear on whether this is an actual change or some error.