Originally Posted by Ryno1234

Makes sense, but couldn't those two phases happen simultaneously and independently of each other? I have proved i am who ii say i am, so unlock my account and give me access. I'll change passwords, emails, or whatever they need. And then investigate who did this. Trust me: i want them dealt with too. However, i should not be punished on my end. The "bad guy" listed a different address, email and phone number. Im sure all of those are fake(except the address because the product they ordered had to be delivered somewhere). Just seems like other cases of fraud i have heard of outside of delta are dealt with much more swiftly.