Originally Posted by
skywardhunter
They probably get a lot of these issues and you'll find there's a smallish department that deals with this stuff. Before unlocking, aside from verifying your information and documents, which is relatively straight forward, there is a good chance they are also investigating how and when the fraudulent usage occurred, including IP addresses and their locations, type of usage (in line with your legitimate type of usage or different, i.e. could it have been you but you claimed fraud because you changed your mind or something), this info probably involves other departments, including IT, which needs to pull logs, so I think 7-14 days is probably a realistic timeframe, if they're not super backlogged.
Makes sense, but couldn't those two phases happen simultaneously and independently of each other? I have proved i am who ii say i am, so unlock my account and give me access. I'll change passwords, emails, or whatever they need. And then investigate who did this. Trust me: i want them dealt with too. However, i should not be punished on my end. The "bad guy" listed a different address, email and phone number. Im sure all of those are fake(except the address because the product they ordered had to be delivered somewhere). Just seems like other cases of fraud i have heard of outside of delta are dealt with much more swiftly.