Hello,
I had a free night certificate which expired yesterday. I just realized this a couple of days before expiration by 31. Jan. I booked over the phone before that date a stay with that certificate which was cancelled by LHW afterwards because the voucher would be valid at that time anymore. I asked for extension but this was declined, they changed T&C regarding this. I wanted to know if some had his/her certificate extended recently or what else could I do? And was someone successful regarding legal actions concerting the membership changes? In Germany in a forum someone mentioned that he had his lawyer write to LHW and they reimbursed membership costs partially. I feel very irritated that they wouldn't even extend by a week. I wrote now a mail to the management team but was hoping to find some info here.
Best