Originally Posted by
Often1
As others have noted, the "Diamond Desk" is customer service. Corporate Security does not report to customer service and that is intentional. The latter could care less about your status and won't be moved by repeated calls to someone who they know they can and ought to ignore.
Totally understand. However, I am open to any and all suggestions. The diamond line tells me to call the skymall number since that is where the breach occurred. They tell me to call the general skymiles number which is useless. Have talked to two diamond supervisors in Cincinnati who have been unable to put me in touch with anyone who can help. I know they cant do it, but it would seem to be as easy as giving me a contact in their security department that i can call. I just need it resolved asap. I have heard of credit card and identity breaches corrected faster than this.
Just no clue where to turn.