FlyerTalk Forums - View Single Post - so tired of having to prove stays. Time for Marriott to figure it out
Thread: so tired of having to prove stays. Time for Marriott to figure it out
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Old Jan 31, 2019, 7:12 am
  #51  
Intl359Widget
 
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Originally Posted by Intl359Widget
It turns out that one of my stays in Shanghai was deemed ineligible despite using a special package rate that was being offered by the Westin and the Marriott CS Rep is adamant that special package rates offered on their websites don't earn points.

Back and forth with CS has rendered no results so far
Follow Up:

The Research “Take Over” team escalated this issue and determined that the rate that I booked was eligible so they’ve credited the stay. However I’m also having the same issue for another stay in Mendoza so I’m currently chasing that one down... Marriott is being such a pain for a “customer friendly” company.

I get that things change but I’ve never had a bad experience with Starwood and it was quite easy to get my stays credited with folios sent to them versus the current status quo of discrediting the customer to save pennies on the dollar.
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