Originally Posted by
simons1
I appreciate the cost but this is the most responsible way of doing it. Perhaps look on it as a small payment in return for the times you have had an old case replaced with new.
But linking back to the OP I think that is a bit more pragmatic than turning up at the First wing with a broken bag and making your problem someone else's.
My two original cases were good, sturdy, and attractive. It is the cheap ones that BA insisted on replacing them with (they refused my request to allow me to replace like with like and reimburse me) that have a lifetime of about one year (in the case of this particular bag, less than that), so I can't really bring myself to feel gratitude to them. I would have been a lot more sympathetic in the days when BA didn't charge me extra for tickets that includes a checked bag.