Originally Posted by thebackcourse

if you don't have the folio there's little an agent can do short of calling the prop, having them read them the info(time consuming for everyone involved) or in the rare case one of marriott's systems actually work as intended, recover the folio from an entirely different system that is also tedious and time consuming, and post it based off that. Neither are fast nor efficient. Having the folio is the fastest, easiest way to get it posted over the phone.