Originally Posted by
MasterGeek
I don't feel entitled. I'm just saying Alaska is acting "hungry" as they are starving for money and are alienating customers and it will change my perception about the Airline
I don't understand why you think they should waive it for you and not for everyone else. Are there extenuating circumstances?
I don't think that having a fee but waiving it for people who ask is good customer service. I prefer consistency. AS has lower change fees than other US based airlines. If prefer a lower change fee that's consistently enforced than a higher one that's enforced randomly based on the whim of an agent. Both make the same amount of money for the airline, but the former is more customer friendly IMO.