My wife often checks into our hotel rooms, without me present at the desk, and we have never once had a problem. Rooms are in my name. She normally checks in and all is fine. Let's say I have dropped her off and parked the car, she got to town before me, or (god forbid) I am not there at all.

Last week at a CY she was given the riot act to the point she was in tears. The hotel would not let her check in. The "manager" was even ruder than the first employee. The hotel called me to confirm my MR number and phone number and then they let her stay in the room and I still got the points. They wouldn't give her the plat welcome amenity though.

Funny thing was we were paying standard rate for the room of about $300 as it was in Hawaii.

It wasn't a big deal and I do understand my wife's name was not on the rez.

While I understand the policy the hotel clerk kept saying to me that I didn't add my wife's name to the reservation. While Starwood used to have the box to add a name to the rez, if I recal. It seems Marriott has nothing now. It just allows one name. So I can't add a name to a rez. I could change a name but not add a name.

I would never have her check in to a points rez without me there but this kind of front desk police seems a bit much for a standard price room.

No, I am not asking if I deserve compensation as I understand we were technically in violation since I was not there. No worries.

Curious if anybody else has encountered this or maybe it was just a one off situation!?