New poster here but long-time Avios user. I just ran into a potentially huge issue. We spend 600k avios for 4 nights at the Rosewood Phuket. Had to leave after one night due to medical emergency and flew back to NA only 20hrs after arrival. Hotel policy is one night penalty for cancellation but says since i booked with a "travel agency" i have to go through them. BAEC agent quoted me $8000 to get my 600k Avios redeposited. Any advice?