Originally Posted by
felines3
I called to ask and the CS rep said... 'stop talking. I'm going to do the talking here. I'm looking at this.' She had no idea what to do. After waiting, I asked for her name... nicely... and she hung up on me. .
Sounds just like the "Customer Service" rep I had a few months ago. First she told me I didn't know what I was doing, then she laid down the rules - "first I get to talk and you have to listen CAREFULLY - then you get to talk". I asked if she was going to listen carefully and she said "of course". But she never did. I immediately sent an email complaint but they never got back to me. Subsequent contacts with reps both over the phone and email have been better but the only reason I've kept the existing reservations is because they're for free nights from my credit cards. I'm getting good value from the free nights but I might be trimming a few at renewal time.