Originally Posted by
zebranz
New to this Biz Extra and chose award for domestic biz (2 cabin). Called designated line to book starting December and not available on many chosen possible trips. OK- I asked for the details and informed need to have "U" on all segments. Finally found a ticket to book and called this morning. PSP-ORD and told not available. I gave the person the flights PSP-DFW-ORD and was told yes- "ok, and the return date/" Provided the date and informed not available. Gave the flights ORD-PHX-PSP I saw "U" available and told yes and booked. I asked why she could not see what I did to tell me was not available and got a ridiculous answer that she would have to look at each flight of the day. Did I just get a lazy person or is there something I should be aware for future?
The meeting services reps are no different from your basic AA phone agents, i.e. some are ok but others are poorly trained and/or have no idea what they're doing. If you read back over posts in this thread over the past few months there are lots of examples of award flights being available at aa.com yet the meeting services reps can't book them for BE awards for whatever reason, while you can HUCA and the next rep will have no problem booking it. HUCA is key.
Whenever I book BE awards, I always put the award flights on hold at aa.com, then call meeting services and have them book it as a BE award. If they start giving you what seems like nonsense, HUCA.