Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
It makes no sense to me that they do not give you access right within a day once you send proper documents and maybe answer some questions that a hacker could not answer. Reset password and move along.
No reason for this to take a week.