FlyerTalk Forums - View Single Post - Your success rate on a glass of ET tap water?
Old Jan 28, 2019, 5:13 am
  #27  
jerub
 
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
The op has identified a systematic failure, and would like to see it addressed. This is a legitimate complaint, and I have faced exactly the same challenges myself, but far fewer incidents than their 50 times.

I admire how the OP has managed to state this not as a criticism of the staff, but of the system. It is not set up for success. Improvements can be made without sacrificing efficiency or increasing costs.

I think both some cleaning up, this could be a nicely written letter to BA management with a gentle and firm request to see it addressed.
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